sostoto Platform Privacy Notice

This page describes what we collect when you use sostoto and how we keep that data protected. We operate in jurisdictions where online gaming is permitted by applicable law, and we apply consistent privacy standards across all our services—whether you access our platform via the Android APK, iOS browser, or desktop. Our commitment is transparency: you understand what information we gather, why we need it, and how we safeguard it.

We collect personal data only to verify your identity, process deposits and withdrawals, operate our sportsbook and live-dealer games, and comply with regulatory obligations. We do not sell your data to third parties, and we do not use it for purposes unrelated to your account on sostoto. Your email, phone number, identity documents, payment history, and gameplay activity remain encrypted and accessible only to authorised staff members on our platform.

Our servers and payment processors may sit outside your jurisdiction. We ensure all transfers of data comply with applicable privacy laws and industry-standard encryption protocols. If you have questions about how we handle your information on sostoto, contact our support team through the in-app chat or email—we respond within standard business hours.

What Data We Collect at sostoto

When you create an account on sostoto, we collect your email address and phone number. We ask for a password, which we hash using industry-standard algorithms—we never store your password in plain text. During Know-Your-Customer (KYC) verification, which is mandatory for all sostoto account holders, you upload a photo of your identity document and confirm your residential address. We use this data solely to verify that you are who you claim to be and that your account is eligible for deposits and withdrawals.

When you fund your account on sostoto using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer from mobile banking, local payment, online payment, or e-wallet, we record the transaction details: the amount, the payment method, the date and time, and a confirmation reference from the payment processor. We do not store your payment credentials—no card numbers, no mobile banking wallet passwords, no bank login details. We store only the transaction reference, which links your account to your chosen payment method on sostoto.

We also collect gameplay data: which games you play, your bet history, your wins and losses, and your account balance over time. This data helps us provide you with account statements, detect unusual activity, and comply with gaming regulations. We do not sell this data to marketing firms or advertising networks. It remains private to your account on sostoto unless required by law enforcement or regulatory authorities to disclose it.

Account Setup Data

We collect email, phone, and password during registration. Password is hashed; email and phone are used for account recovery and notifications on sostoto.

KYC Documents

We collect identity documents and address confirmation, encrypted and stored separately from your account profile on sostoto.

Payment Transactions

We record deposit and withdrawal requests with amounts, methods, and timestamps. We do not store your payment credentials on sostoto.

Gameplay Activity

We log your bets, game selections, results, and balance history for account statements and regulatory compliance on sostoto.

How We Use Your Data on sostoto

We use your data primarily to operate your account on sostoto. Your email and phone enable us to send you password-reset links, deposit confirmations, and withdrawal notifications. Your KYC documents allow us to verify your identity and determine eligibility for gaming services. Your payment information helps us process your subject to verificationly through local payment, online payment, e-wallet, or your chosen bank, and your withdrawal requests securely.

Your gameplay data on sostoto powers our account dashboard, where you can review your betting history, recent results, and account balance. We also use this data to detect fraud—if we notice unusual patterns (sudden large deposits followed by rapid withdrawals, multiple failed login attempts from different locations), we review your account and may reach out on sostoto to confirm the activity is legitimate.

We are required by gaming regulators to retain records of your KYC verification, deposit history, and major transactions. We store this data on secure servers, encrypted and separated from public-facing systems. When you request your data on sostoto, we provide it within a reasonable timeframe. When you close your account on our platform, we retain records only as long as required by law—typically several years for regulatory compliance.

Third Parties and Data Processors

We share your data with third parties only when necessary to provide our service on sostoto. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction details to process deposits and withdrawals. Our live-dealer provider, Evolution Gaming, receives minimal data—only enough to confirm your account status and balance for live-table sessions. Our customer-support platform logs conversations to improve our service on sostoto, but these logs are restricted to our support team.

We do not sell your email, phone number, or gameplay history to marketing companies, data brokers, or advertisers. We do not permit third parties to contact you on our behalf unless you opt into specific notifications (e.g., promotional emails about new games on sostoto). You can disable these notifications anytime in your account settings on the sostoto Android APK or iOS browser.

Our servers may be hosted outside your jurisdiction—for instance, in data centres managed by infrastructure providers in multiple countries. All data transfers are encrypted using TLS protocol. We ensure that all third-party processors comply with privacy laws applicable in your jurisdiction and sign data-protection agreements before handling any information on sostoto.

Cookies and Tracking on sostoto

We use cookies on sostoto to maintain your login session, remember your language preference, and track which games you've viewed recently. These cookies are stored locally on your phone or computer and are never shared with third parties. When you log out on sostoto, your session cookie expires, and a new login is required to access your account. If you clear your browser cache, you'll need to log in again on iOS Safari or your Android browser.

We do not use cookies for retargeting advertisements or behaviour profiling. Our analytics tools on sostoto track general usage patterns (e.g., how many users access Lightning Roulette versus slots), but we do not tie this data to individual accounts without your consent. If you prefer not to accept cookies, you can adjust your phone or browser settings—however, some features on sostoto may not function correctly without them.

Contact and Policy Updates

If you have concerns about how we handle your data on sostoto, or if you want to exercise your privacy rights, reach out through our in-app support chat on the Android APK or iOS browser. You can also contact us via email through the contact form on our platform. We aim to respond within five business days on sostoto.

We may update this privacy notice from time to time to reflect changes in our service, new games, or regulatory requirements. We will notify you of material changes by email or through a notice on the sostoto app. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

Our commitment at sostoto is to keep your personal information secure, use it only for legitimate operational and regulatory purposes, and respect your control over how your data is handled. We understand that trust is essential in online gaming, and we take that responsibility seriously across all our offerings—from Liga 1 football markets and Piala AFF betting to live-dealer blackjack, roulette, and slots like Aviator and Sweet Bonanza. Your privacy on sostoto is non-negotiable.